FAQS

 E-Mail:
info@truflask.com

 4707 W Van Buren St,
Phoenix, AZ 85043

 Standard shipping
within the “48”.

 Support provided
M-F, 9am – 4:30pm MST.

Ordering

When will my credit card be refunded?

After we have confirmation of your return, you will receive a refund to your method of payment within 48 – 72 hours.

Will I receive an order confirmation?

Yes. You should receive a confirmation email within an hour of order placement. You will also receive a shipment confirmation with a tracking number once your package has been prepared for shipment.

Will I be charged sales tax?

When required by law, sales tax will be included in online purchases and reflected in your cart total during checkout.

Can I cancel or change my order?

Yes. You may cancel or change your order at any point before shipment by contacting us here.

Why did you call me to verify order information?

If necessary, we may contact you with questions about your shipping address, product information, or credit card information to ensure that your order is processed correctly.

Does Tru Flask offer a reseller program?

Yes. Please click here to request more information about the program.

Shipping

Can I ship to a PO Box or APO/FPO address?

We currently only offer US shipping only. However, you may ship to a PO Box within the 48.

Where will my package ship from?

Packages ship from our corporate office in Phoenix, Arizona.

How long will it take my order to be delivered?

In general, shipments take no longer than 7 business days.

Why is tracking showing that my package hasn’t moved in a couple days?

Packages that ship through UPS Surepost and UPS shipping methods can sometimes delay tracking scans. It may take a couple days to update tracking information online once a shipment is scanned.

How do I check my order status?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.

When I track my order, it shows that it has still not left Arizona, even though it’s been several days. What’s up?

Packages that ship using FedEx SmartPost use a combination of FedEx and USPS shipping methods. As a result, tracking scans online are often delayed. Packages shipped within the continental U.S. should be received within 5-10 business days. If you still have a question or concern about your order, please contact us here.

Can I ship outside the U.S.?

Unfortunately, we do not offer any shipping outside of the United States.

Care and Use

How do I properly store the Tru Flask® brand product?

Tru Flask stainless steel bottles and stainless steel tumblers can be stored in a cupboard, as you would any other cup. Do not place in the refrigerator or freezer. When storing we recommend keeping the lid loose rather than tightly closed.

How do I clean my Tru Flask brand product?

You may wash your Tru Flask Lid only, using the top rack of a dishwasher. Wash other brand products by hand with soap and warm water.

How can I keep my Tru Flask from smelling?

To prevent your Tru Flask® from smelling, avoid storing liquids for too long and rinse or wash your bottle between uses.

Manufacturing

Are Tru Flask products BPA free?

Yes. All Tru Flask products are BPA free.

Are Tru Flask products lead-free?

Yes.

Where are Tru Flask products made?

Our corporate offices are in Phoenix, Arizona. Our products are designed in the USA and responsibly manufactured in China. Custom logo bottles are designed and etched in the USA.

Warranty and Replacement

How do I file a warranty claim?

Please fill out the warranty claim form here. If you purchased from an authorized Tru Flask® retailer, please contact the store where you purchased your product.

Where do I ship my returns or exchanges?

Ship returns or exchanges to:
Attn: Tru Flask Customer Service
4707 W Van Buren
Phoenix, Arizona 85043, United States

Please include a note stating why you are exchanging or returning the product. Note we will not reimburse you for shipping costs.

Are my products covered under warranty?

Yes, all our products come with a limited lifetime warranty and a 100% satisfaction guarantee. If your Tru Flask product fails during normal use, please fill our warranty claim form here. Please keep the bottle until you receive an email confirmation from us regarding your warranty.

Product Specifics

What are the dimensions of the Tru Flask products?

Dimensions vary by product and are displayed in the “Products” section at the bottom of each product page.

Are Tru Flasks and Lids dishwasher safe?

Yes and No. All Lids are dishwasher safe, however, we recommend using the top rack only. We suggest washing the Tru Flask itself by hand with warm soapy water.

Are Tru Flask products microwavable?

Never microwave the Tru Flask.

Can I freeze or refrigerate my Tru Flask?

We do not recommend freezing or refrigerating the Tru Flask® as this can compromise the integrity of the insulation technology.

I’ve seen different logos on bottles that look like Tru Flask products. How can I know if it is a genuine Tru Flask product?

Tru Flask brand products are protected by U.S. trademarks. We have a private label program, allowing companies to co-brand our bottles with their logo. If you suspect you have a counterfeit product, please contact us.

Didn’t find the answer you were looking for? Please email us here.